Work with us

Customer Experience Host

  • Posted: 7th October, 2021
  • Location: Plymouth
  • Opportunity type: Casual

At Real Ideas we believe in a better and fairer world; where society values more than just money, where learning is exciting, relevant and opens a lifetime of opportunities, and where people can connect and be part of something meaningful that helps them move forward in life. In short, we exist to make positive social change.

The impact of our work is varied and wide reaching. We create social impact through delivering high quality, customer-focused experiences; from learning and professional support and development through to arts and entertainment, engaging with thousands of people every year. We make a positive difference in key places and communities through the buildings we develop and the regeneration we create around them.

Creating a welcoming environment with excellent food, great spaces and a stimulating programme is vital to our success.

We have a vision for what a better future could look like, but there’s no point us going alone; the only way forward is together. That’s where you come in…

Job Purpose

The Customer Experience Host is the first point of contact for Real Ideas members and visitors to our buildings and plays a vital role in ensuring everyone receives amazing customer experience and is welcomed with a smile. The Customer Experience Host is an important member of the Real Spaces team.

We’ve made the role varied so it is a great opportunity to experience new things, this could include:

  • Helping set up and deliver events and experiences
  • Facilitating groups and ensuring members are well catered for
  • Dealing with enquiries
  • Taking orders and serving great food and drink
  • You will need to be flexible, proactive, and curious and happy to try something new! We would love people to join our team in a busy, friendly, and welcoming environment.

We will offer training and support to help you get ready for the role, including paid trial shifts as part of the recruitment process. We are also proud to be a Real Living Wage employer.

How to apply

Please view the full role profile here.

To apply, please send an Expression of Interest (no longer than 1 side of A4) along with your CV to

Please note:

  • The role involves working with children and young people and so applicants will be subject to a DBS check.
  • This is a zero-hours, casual role paid at the Real Living Wage (currently £9.50 per hour).

We welcome applications from Black, Asian, Minority Ethnic, D/deaf or disabled candidates.

After applying, if you can spare a few minutes, we would really appreciate it if you could complete our Inclusion Survey. Thank you!

You can find out more how we hold and process your personal information by reading our Privacy Notice here.

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